Frequently Asked Questions

First, check your spam or junk mail folder. The email comes from contact@rightonskill.com.

If you still can't find the email after 15 minutes, contact us with:

• The email address used during purchase
• The approximate date of purchase
• The name of the purchased product

Download links are valid for 14 days after purchase.

If your link has expired, contact us with your order number (format: cs_live_... or cs_test_...). This number is in the confirmation email you received.

We will send you a new download link.

On iPhone, when you click the download button:

• Choose "Save to Files"
• Select a location (e.g., "On My iPhone")
• Open the Files app
• Navigate to the chosen location
• Tap on the file to play it

On iPhone: Use the Files app to locate and play the audio file.

On Android: The file should open automatically with your default audio player. Otherwise, use an app like "Files" or an MP3 player.

On computer: Double-click the file to open it with your default player (VLC, iTunes, Windows Media Player, etc.).

iPhone ringtone files (.m4r) must be synced via iTunes (Windows) or Finder (Mac):

• Connect your iPhone to your computer
• Open iTunes or Finder
• Drag the .m4r file to the "Tones" section of your iPhone
• On your iPhone: Settings → Sounds & Haptics → Ringtone
• Select your new ringtone

Note: iPhone ringtones are limited to 30 seconds maximum.

On Android, it's simpler:

• Download the ringtone file (.ogg or .mp3)
• Open the Settings app
• Go to Sounds or Sounds & vibration
• Tap on Ringtone
• Choose "Add ringtone" or browse your files
• Select the downloaded file

We accept credit card payments via Stripe, a secure payment platform:

• Visa
• Mastercard
• American Express
• And other cards depending on your country

Your payment information is processed securely and is never stored on our servers.

Yes, contact us with your order number and we will send you an invoice.

No, download links are personal and linked to your purchase. They can only be used by the buyer.

Unauthorized sharing of files is prohibited according to our terms of sale.

Do you have a question, an issue with your order, or just want to say hello? Feel free to reach out!

Contact us

We typically respond within 24 to 48 hours.

Each purchase gives you access to several formats depending on your device:

• MP3 (320 kbps) - For computer and Android
• M4A (AAC) - Optimized for iPhone/iPad
• M4R - iPhone ringtone (30 seconds)
• OGG - Android ringtone

Yes, some songs are available on streaming platforms. Links are displayed on the download page after your purchase.

Buying here allows you to own the file and listen to it offline, without a subscription.